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Returns & exchanges

Returned items must meet these requirements:
  • Return Request applied within 48 hours of receipt of receiving your order.
  • In original packaging, unworn & unaltered condition, free of make-up stains and free of odor.
  • Accompanied by a note with your name , contact info and order #.
  • We reserve the right to limit or refuse any return or exchange.

Non-returnable items include (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear and bodysuits.

Shipping: Customer is responsible for shipping fees to send the return back to CHICHOUZ and for re-shipping for exchanges.

Return Processing time: Once we have received your package, your return will be processed within 7 business days. You will be notified via email once your exchange has been shipped. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.
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