Return Policy

On Our Website, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please follow the following steps to process your return.

1. Send e-mail to service@chichouz.com and Indicate which item(s) you would like to return and the reason for your return.

2. RMA (Return Merchandise Authorization) number and return address will be sent to you then.

3. Place the item(s) in the original packing, put in the "Exchange and Return Form" and seal the parcel securely.

4. Drop off your package at the local post office. Send us the return tracking number.

5. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.

Return Conditions

1.You have 45 days to decide if the items are right for you, if not, you can certainly come to us within 45 days on receipt.

2.The following items couldn't be returned: Items on clearance, Silk Lingerie, Customized Items, Monogrammed Items.

3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

4.We do not accept returned items that were sent back by you directly without checking with us first.

5. Return delivery charge should be paid by you and non-refundable. But a refund will be given in the instance of incorrect, damaged or faulty goods.

6. Return RMA Number and return reason should be filled in the "Return And Exchange Form", or any delayed we will be out of responsibility.

7.For refund, it will be returned to your account within 3-5 working days. For exchange,new items will be reshipped to you within one week.