On Our Website, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please login your account and leave a message on the order-detail page to process your return.
Do I need to send products all the way to China?
No, we have warehouses in USA, Canada, Australia and Japan. Customers from other countries will need to send their products to our warehouse in China.
The products are fine, but I changed my mind
Products with no quality-related issues can be returned within 7 days of receiving your order.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
We guarantee all of our products against material and workmanship defects within 30 days warranty period. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
We will pack up our products carefully. But ceramics are fragile so the products may be broken during transportation. If so, please take pictures of the broken products and send these photos to our customer service in 24 hours, we promise that we will send the products again to you freely or refund the money to you.